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Commercial mortgage case study I

This case study clearly illustrates how a mortgage company made the decision to outsource their business processes to Silverskills and the benefits...more


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Silverskills’ domain expertise in financial & claims processing services coupled with an unrelenting focus on client satisfaction...more

Commercial mortgage case study I

This case study clearly illustrates how a mortgage company made the decision to outsource their business processes to Silver Skills and the benefits they have been reaping thereafter. Being a full service mortgage provider with independent servicing business and wide ranging financing options, the client wanted to re-position itself to take advantage of the booming commercial mortgage market.

Silver Skills performs analysis and due diligence on loan sizing, financial statements and underwriting for this customer.

Client: A top 10 global commercial mortgage company with a $65 billion servicing portfolio

Challenges: On a macro level, markets were becoming more competitive and efficiency driven. Processes set in place few years back, had not been reviewed to cope with the real estate boom gripping the US markets.

  • Too much time was being spent coping with non-core activities
  • Variable and inconsistent volume flows leading to staffing challenges
  • Critical turnaround time leading to lost business opportunities
  • Meeting statutory deadlines to avoid penalties
  • Better portfolio risk management
  • Absence of quality metrics for benchmarking
  • Reduce cost to stay competitive

Processes:

  • Analysis and due diligence on loan portfolios and real estate assets
  • Core elements of the process outsourced include:
    • Financial statement analysis: Classification and analysis of borrower financial statements for loans from various capital sources
    • Loan sizing: Preliminary due diligence on loan request packages to arrive at the loan terms
    • Underwriting: Complete loan and property due diligence/underwriting services, including financial, accounting, property and market

Benefits:

  • Cost savings of up to 40%
  • Quality metrics
    • Client agreed SLA – 95%
    • Silver Skills delivers – 98%
  • Cross-trained talent pool offers scalability to manage fluctuating volumes of work
  • Turnaround time reduced by 50% resulting in improved service and enhanced end customer satisfaction (e.g.; loan sizing completed overnight)
  • Process re-engineering improved efficiency by eliminating redundant processes
  • Improved portfolio risk management by increasing coverage of due diligence of loans from 35% to 80%
  • Paperless environment to ensure client’s data security