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Commercial mortgage case study I

This case study clearly illustrates how a mortgage company made the decision to outsource their business processes to Silverskills and the benefits...more


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Silverskills’ domain expertise in financial & claims processing services coupled with an unrelenting focus on client satisfaction...more

Residential mortgage case study

Client: Top 5 global financial services company with over 200 million customer accounts, business in more than 100 countries, providing customers with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, insurance, securities brokerage, and asset management

Processes:

  • Managing a Toll-Free channel for sales and fulfillment of mortgages
  • Mortgage credit processing
  • Managing product compliance for all loans
  • Initiating property valuation and fraud control in tandem with external agencies
  • Credit approval
  • Report submission and completion of loan approval
  • Outsourced operations for five states
  • Recommend loan sizing up to $400,000
  • Process over $ 400 million worth of loans annually

Benefits:

  • Process exceeds all customer expectations with accuracy levels consistently exceeding the SLA requirement of 98%
  • Substantial cost savings
  • Turn-around-time brought down by 50%
  • Customer achieved flexibility in its back-room operations to cater to changing product norms
  • Back-end process in complete compliance with Information Security norms put in force by the client across the region.