Overview
For over 10 years Silverskills has been positioned as an industry leader and partner to Real Estate companies across the globe. Through a commitment of operational excellence, Silverskills is backed by a highly skilled work force that focuses on maintaining the highest levels of quality and efficiency. Servicing the commercial real estate market, Silverskills provides its clients with world class services in origination, underwriting, closing, securitization, servicing, and asset management. Also servicing the dynamic residential real estate market, Silverskills provides expertise in load production, loan administration, secondary marketing, and lender services.
In light of the economic climate of the past few years and present, there has been a high degree of flux in the real estate marketplace. The industry has seen a continued consolidation of the major players and holders, as well as, a rising role of securitization, a desire to acquire tax-exempt mortgage business, a continued growth of acquisition of multi-unit properties, and the continued presence of large volumes of defaults. With companies experiencing razor thin margins as a result of the economy, companies need to develop means by which to reduce their operational expenditures and increase their levels of operational efficiency. Outsourcing commercial and residential mortgage transactions to experts with knowledge and experience can reduce operational costs, improve quality, and allow you to conserve capital, focus on business development and your core competencies, as well as creating a framework for scalability.
In the commercial and residential real estate markets, time is money. Silverskills is positioned with industry leading expertise and technology to reduce operational expenses and cut cycle times. Silverskills employs state-of-the-art processes to increase operational efficiency. Using innovative and proprietary technology and platforms, Silverskills has developed processes that nearly remove all instances of error or inaccuracy. Employing industry exclusive technology has allowed Silverskills a track record of proven success in meeting the highest levels of quality control while at the same time significantly reducing transaction and cycle times.
Achievements
Silverskills has become a trusted industry leader for two primary reasons, its technology and its human resources. Silverskills utilizes proprietary and state-of-the-art operational processes that allow for the highest levels of quality control and attention to accuracy. Backing the industry exclusive technology offering is a team of highly experienced management and support professionals. Silverskills has achieved the following results for its clients:
- Cost savings / reduction of over 40%
- 50% reduction in turnaround time
- Process accuracy over 98.5%
- Quality metrics
- Client agreed – 95-97%
- Silverskills Delivers – 98-99%
- Highly experienced talent pool is cross-trained to allow for scalability in managing fluctuating workloads and processes
- Reduction in turnaround time of 60%
- Improved operational efficiency by process re-engineering to eliminate redundant processes
- Increased coverage of due diligence of loans from 40-60%
- Re-written more than $130BN in CRE mortgages.
- Recognized by Forrester Research & Deloitte as leading KPO provider.
- Capable of handling complex deals (avg. ticket size=$12M; largest deal=$500M).
- Servicing over $65 Billion CRE portfolio every year for last 6 years.
- Sized over 7,000 deals in past 6 years (avg. ticket size = $10M).
- Abstracted over 6,000 leases in past 6 years.
Service Offering
Silverskills services the commercial real estate market through the following service offerings:
- Origination
- Preliminary Loan Sizing
- Offering Memorandum
- Underwriting
- Third Party Reports
- Borrower Credit Analysis
- Management Company Analysis
- Cash Flow Analysis
- Market Analysis
- Tenant Analysis
- Property Analysis
- Valuation (Argus, Dyna)
- Lease Abstract
- NER Analysis
- Other Due Diligence
- Closing
- Loan Closing Audit
- Indexing
- Tax, Insurance & Reserve Audits
- Securitization
- Asset Summaries
- Rent Roll Analysis
- Re-Underwriting
- Collateral Diversification Report
- Other Due Diligence Reports
- Tranching
- Primary Servicing
- Master Servicing
- Servicing and Risk Analysis
- Financial Statement Analysis
- Tax Insurance & Audits
- Billing & Payment Processing
- Bank Reconciliation
- Quality Re-Rating
- Assumption Underwriting
- Valuation Services
- Variance Analysis
- Asset Business Plan
- Data Tape
- Portfolio Management
- Indexing
- Asset Management
- Portfolio Due Diligence
- Lease Abstract and Review
- Argus, Dyna Modeling and Updates
- Hold/Sell Analysis
- Reporting & Accounting
- Rent Roll Analysis
Silverskills services the residential real estate market through the following service offerings:
- Loan Production
- Loan Data Capture
- Loan Setup & Processing
- Loan Data Verification
- Document Indexing
- Post-closing Follow-up
- Purchase Advice
- Processing
Underwriting - Rate lock – loan pricing
- Hedging
- Virtual Loan Officer
- Loan Administration
- Borrower Setup
- Late Payment Notices
- Tax Accounting / Reporting
- Foreclosure Documentation
- Secondary Marketing
- Due Diligence Data Extraction
- Document Indexing
- Investor Delivery
- Underwriting / Purchase
Review - Hedging
- Customer Service
- Investor Accounting
- Lender Services
- Title Policy Creation
- Appraisal Audit
- Title Examination
- Credit Report
- Abstract Creation
- Insurance Underwriting
Approach and Experience
Silverskills has developed a track record of success and has risen as an industry leader by focusing on achieving and maintaining excellence in four main pillars – its people, its processes, its technology, and its knowledge.
Silverskills has the capabilities to leverage their experience, resources, and technology to offer both global 2000 as well as mid-market companies the highest degree of operational efficiency and cost reduction. Silverskills’s human resources are among its most valuable. The management team holds a wealth of experience in BPO operations and the within the real estate industry. In fact – the average real estate experience on the process management team is over 8 years. Backed by a board of directors that act as thought leaders both in the real estate as well as in BPO marketplaces Silverskills positions itself with its clients as a partner, not a mere service provider. State-of-the-art technology drives the manner by which Silverskills radically reduces client’s turnaround and process transaction times. The technology and software platform creates the standard in business process. As a result of the business process changes transaction accuracy can be improved to beyond 98.5%.
Silverskills is experienced in providing excellent results to the following clients in the real estate industry:
Mortgage & Real Estate:
- Top 10 global commercial mortgage company with over $50 billion servicing portfolio.
- Top 5 global financial services company with 200 million customer accounts and business in more than 100 countries.
- A fully diversified commercial real estate outsourcing firm that provides integrated services to corporate, institutional and individual clients.
Customer Experience
Clients of Silverskills experience custom tailored service offerings that allow them the ability to enhance productivity, decrease operational expenses, and increase operational efficiency through a dedication to excellence with its people, processes, technology, and experience. The return on investment is clear. Reduced turnaround times, decreased transaction times, and overall increases in efficiency drive the value proposition of Silverskills. Perhaps one of the greatest metrics in determining the viability of a vendor is their customer retention rate. The vast majority of Silverskills clients are classified as repeat business, with several clients maintaining contracts since the commencement of operation.
Customers ranging from mid-market operators to Global 2000 and Fortune 100 companies all share the benefits of partnering with Silverskills. Silverskills is far more than a vendor – they are a partner in providing custom solutions that significantly affect the way in which businesses operate and view their efficiency and bottom-line.
Case Studies
Commercial Real Estate Case Study
This case study clearly illustrates how a mortgage company made the decision to outsource their business processes to Silver Skills and the benefits they have been reaping thereafter. Being a full service mortgage provider with independent servicing business and wide ranging financing options, the client wanted to re-position itself to take advantage of the booming commercial mortgage market...more